Collection Analyst/ Senior Collection Analyst

a) Collection and maintenance of customer account (e.g track account status, report on outstanding balances, prioritize collection activity)
b)     Follow-up overdue accounts (e.g initiate demand letters, outbound phone calls to delinquent accounts, external debt collections, etc)
c)     Ensures compliance with credit and collections regulations and adherence to best practices.
d)     Analyzes credit history and information related to applications for credit and overdue/delinquent accounts. 
e)     Provides reporting on outstanding account balances, credit applications, and collection activity.
f)     Recommends terms and conditions pertaining to credit and debt repayment.
g)     Research credit history (e.g. collect personal/business data for analysis, credit report, etc.)
h)     Applying acceptable credit lines and payment terms to new customers and/or supplier accounts – reviewed and approval obtained from AR Credit Manager

• At least 3-4 years of work experience in business to business collections, order entry, customer service, accounts payable, cash applications, or accounts receivable, preferably in a BPO or shared services industry
• Advanced proficiency in Microsoft Excel.
• Strong analytical skills with the ability to join disparate data into concrete client reports.
• Proficient in English. -Strong attention to detail. Effective communicator at all levels, both verbally and written.
• Proactive with excellent time management and organizational skills.
• Willingness to work on nightshift (8AM to 5PM EST)