Field Service Engineer Heating & Refrigeration Technology

The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in our workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of GEA to and with the customer. S/he will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to BA Equipment and BA Solutions.

The Field Service Engineer will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.

• Be professional in their dealings and communication with the customer.

• Identify service opportunities and leads and communicate to the responsible GEA personnel.

• Be the “face” of the organization.

The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and other manufacturer’s equipment.

• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.

• Installation and Commissioning of Equipment.

• Assist in Service Project Execution activities.

• Overhauling of equipment.

• Performing of tasks as per the defined and strict schedule to meet the deadline.

• Carry out site visits, audits and monitor site performance.

• Gathering and classifying data using various measuring equipment applicable to the equipment.

• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.

• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.

• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.

• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.

• Providing of technical direction to service personnel.

• Adhering and following all HSE governance of GEA and customers.

Communication requirements for the role:

• Internal customers: Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment & Solutions BA responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Shared Service, Hygiene, Technical Support.

• External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations

• Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization.

• The successful candidate will be a seasoned artisan/FSE with a minimum work experience of 5 years within our Industry.

• Correspondingly, the candidate should prove his/her ability to read and understand basic schematics and diagrams in his/her relevant field of expertise.

• The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

Experience & Competencies

Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

• Mechanical

• Electrical AC & DC

• Refrigeration