With regard to service, GEA aims to build "Performance Partnerships" with its customers. What does this mean in practice, and how does it benefit both parties?
Performance Partnerships are about evolving our relationships with customers. Instead of just selling machines, we become a strategic partner in our customers’ success. Our enhanced value proposition delivers measurable outcomes across three key pillars: availability, productivity and sustainability – all powered by digitalization. This resonates strongly with customers seeking to reduce costs, minimize downtime and boost performance. They see the value in this approach and are ready to invest in services that make a real difference to their operations.
For instance, for a large UK dairy customer, we tailored a service agreement that included remote support, preventative maintenance, energy efficiency audits – and more. The results were impressive: response times of under 12 minutes for support calls, problem resolution within one hour on average and a 120-ton annual CO2 reduction. The customer subsequently increased their service spending with us by more than 80 percent.
For GEA, these partnerships lead to stronger customer relationships and often open up new business opportunities. For our customers, it means improved performance, reduced costs and peace of mind knowing they have a committed partner helping them achieve their goals.
Where do you see exciting growth opportunities for GEA in the coming years?
We have identified several specific areas where we expect above-average growth. A good example is wastewater treatment. With global population growth and urbanization, the demand for professional wastewater treatment is increasing rapidly. We have a strong portfolio of decanter centrifuges and separators, enhanced with digital solutions and AI for process optimization. These are perfectly suited to help optimize sludge dewatering processes, reducing costs and environmental impact.
Another area with significant potential is pharmaceutical continuous tableting. We have developed a system that offers faster scaling, improved quality control and a smaller footprint compared to traditional batch processes. We already see strong interest and expect this to be a high-growth area for GEA. These are two examples of markets where our process expertise and technological leadership give us a competitive advantage.
Innovation seems to be deeply embedded in GEA's DNA. How do you foster a culture of continuous innovation across the organization?
Innovation begins with our people. We have a diverse, global team of engineers working hand in hand with experts in process technology, automation and many other disciplines. They are passionate about solving complex challenges. We encourage them to take risks, to learn from failure, think outside the box and collaborate across divisions to seek new and better ways of doing things. We empower them through initiatives like our annual Better World Awards which celebrates outstanding achievements across GEA. And we invest in training and development to ensure our teams have the skills and knowledge to drive innovation in areas like digitalization and sustainability. And because we operate more than 40 test centers globally, we are constantly collaborating directly with customers to co-create solutions. This keeps us closely aligned with their evolving needs.
You often talk about "Engineering for a better world." What does that mean to you personally, and how does it shape GEA's strategy and daily operations?
“Engineering for a better world” guides everything we do. It is our purpose and the reason I come to work every day. It is deeply motivating for our employees because it means we use our expertise to make a positive impact for our customers and on the planet.
Our purpose is our north star. It drives our focus on sustainability and pushes us to develop solutions that help customers reduce their environmental footprint. It is also behind our commitment to New Food, which is about creating more sustainable ways to feed a growing global population. And it informs our approach to innovation, which means we are not simply looking for the next profitable product, but for solutions that can truly make a difference.
Our purpose guides how we operate as a company. We are committed to reducing our own environmental impact, with ambitious targets to cut our greenhouse gas emissions to net zero by 2040. We are actively engaged in supporting our local communities. And we are focused on creating a positive work environment where our employees can thrive and grow.
For me personally, it is incredibly rewarding to lead a company with such a meaningful purpose. It is what makes me so excited about our future and the positive change we can deliver.