Partner with us from the start
Starter Package
Our Starter Packages utilize the power of data and connectivity, providing you with support and insights to keep your equipment running.
The Starter Packages enhance your collaboration with GEA by having access to the GEA Portal enabling you to have a hassle-free start with your new machines and to maximize productivity and sustainability.
Starter Package Basis
With Starter Package Basic, GEA equipment owners gain access to expert assistance with RemotePartner, which provide digital machine access and remote support to quickly diagnose issues, enhance machine performance, and streamline resolutions - eliminating the delays associated with travel and on-site expert scheduling.
Your Benefits:
- Remote troubleshooting and preclarficiation of technical issues
- Reduce of on-site visits and enhance first-time fix rate
- Access the GEA Customer Portal an online training content.
Starter Package Plus
Starter Package Plus will enable you to go even deeper in your data driven insights.
Your Benefits:
- 27/7 transparency on equipment status and performance through data-driven insights
- Additional insights to identify improvement potentials and avoid downtime
- Yearly review meetings to discuss performance.
Fulfillment
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Contract Fulfillment ManagerGet a contract fulfillment manager to ensure the successful execution and completion of all contractual obligations. |
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Review MeetingAnnual meetings to discuss your operations and explore collaborative opportunities to support you better |
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Digital Products
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GEA PortalThe GEA Portal is your central access to all GEA digital solutions. |
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GEA CloudYour data is securely stored in the GEA Cloud®, enhancing transparency and enabling production advancement. |
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GEA RemotePartnerCombining digital access and support to help you identify the root cause of any equipment issue swiftly. |
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GEA InsightPartnerSecurely access real-time machine data to track equipment performance and manage your production better. |
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+ Machine-specific Add-onsEngergy monitoring, vibration analysis and more. |
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Support
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Basic |
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HelplineOur helpline provides prompt troubleshooting and technical support, minimizing downtime for your GEA equipment. |
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Technical SupportAdvanced support from our global network of engineers to help you resolve the most complex technical and software-related issues as fast as possible. |
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Learn more
Have we sparked your interest?
Boost your service level with our Service Agreements program for GEA food processing and packaging equipment.
Would you like to learn more? Download the brochure or get in contact directly with GEA.
