National Technical & Sales Support Specialist

We are currently looking for a National Technical & Sales Support Specialist who can perform the following tasks, based in Cape Town or Johannesburg:

• Provide technical and product related support to GEA Field Service Engineers (FSEs) to assist with trouble shooting and root cause analysis.

• On-site technical support to FSEs and customers

• Support service branches with technical queries and compile technical reports where required.

• Conduct technical and compliance audits on customers’ sites, identifying operational risks, shortcomings and convert to service opportunities.

• Sales support to service branches.

• Development of Technical Support Specialists in the major service hubs

• Support service branches with actions to improve quality of workmanship.

• Identify and communicate training requirements to HRT Technical trainer

• Warranty Management

• Assist with the assessment of warranty jobs in service departments

• Compile and distribute lessons learnt documents, based on badly executed jobs and associated risk

• Support service branches with customer meetings related to warranty jobs

• Identify and communicate best practices

Educational Background: Diploma/Degree in Mechanical Engineering

Professional Knowledge and Experiences:

• Minimum of 5 years’ working experience in Sales and technical support in Ammonia Industrial Refrigeration.

• Sound knowledge of GEA Service offerings.

• SAQCC Authorized Refrigeration (Designer and Inspector – Industrial Refrigeration)

• Trade tested in Refrigeration