GEA RemotePartner Food Processing & Packaging

GEA RemotePartner combines digital machine access and remote operational support to help you swiftly identify the root cause of any equipment issue and get instant assistance from GEA experts. The result: faster issue diagnostics and resolution, enhanced machine performance, greater efficiency and minimal downtime.

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GEA RemotePartner | Remote operational support for your food production

A partner for your success

GEA RemotePartner is part of GEA Digital Products and Services, supporting you throughout the full life cycle of your equipment to provide lasting business success. A cloud-based solution, it helps you connect directly with GEA experts, by phone and video, to get quick and effective remote support.

GEA RemotePartner, together with InsightPartner, is also offered as part of the Service Agreements program for GEA food processing and packaging equipment.

How does it work?

Remote Access

Remote Access enables GEA specialists to access the control panels of your connected machines, worldwide, through the internet. In this way they get a real-time view of the machine status to gather crucial information for immediate diagnosis. GEA can then assist and offer recommendations or, if permitted, make the adjustments necessary to resolve issues or improve operational performance directly on your machine control panel.

Remote Support

Remote Support is a powerful video tool that allows customers to use their own phone or tablet to show GEA specialists exactly where a problem is occurring. GEA specialists can then provide instant guidance to help resolve the issue quickly and effectively or prepare their site visit. The system can also be used to help your service technicians select the correct replacement parts and perform maintenance work in the most efficient and accurate way.

5 reasons to choose RemotePartner

Combining Remote Access and Remote Support gives you better and faster access to GEA expertise.
No need to consider waiting time for traveling or expert availability on-site.
Enhanced support by easy video communication directly with GEA experts.
Quicker issue resolution leading to improved machine availability and minimized equipment downtime.
Valuable peace of mind - if needed, our GEA experts are just minutes away... remotely.

GEA InsightPartner data-driven insights for food production

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Have we sparked your interest?

GEA RemotePartner is available as part of the Service Agreements program for GEA food processing and packaging equipment.

Would you like to learn more? Download the brochure below or get in contact directly with GEA.

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GEAインサイト

GEA NEXUSによる食糧生産の次の時代

気候変動と世界的な人口増加により、エネルギーを大量に消費する食品産業は、地球に害を与えることなく、より多くの人々に食料を供給する必要に迫られています。GEAのグローバル・テクニカル・サステナビリティ・マネージャーであるジョージ・シェパードが、GEAがエンジニアリングのノウハウをどのように活用し、加工業者の生産性を向上させながら、より持続可能な生産を支援しているかを説明します。

Cows grazing in green pasture with wind turbines in background

Making milk production more sustainable for a growing world

The world's population is growing and with it demand for milk. Dairy is an essential component of many global diets. However, its production can be resource-intensive and impact the environment. GEA’s Christian Müller, Senior Director Sustainability Farm Technologies, sheds light on how technological innovations powered by GEA make milk production more efficient and profitable.

清潔な機械で安全な食品を：衛生設計の力

すべての安全な飲料や一口サイズの食品は、目に見えない微生物の脅威に対する勝利であり、100年にわたる衛生的なプロセス設計によって形作られた戦いです。100年以上にわたるエンジニアリングと衛生設計のノウハウにより、GEAは食品を守り、人々の命を救う加工機器の業界標準を確立しています。

Add appeal to your product with GEA food forming plates

Eye-catching and appetizing - forming adds appeal and character to your food products. Mouth-watering burgers, meat replacement products, fresh fillets and trendy whole muscle foods – neither of these products would come to life without forming. GEA forming machines give you a competitive edge to improve variety, capacity and yield.

Variety in shape and form

You can choose from an extensive range of food forming plates that complement your forming machine. If you need to stand out even more, we can help you create customized three-dimensional forms. Whatever the ingredients, recipe or product size, a GEA solution can provide a huge variety of shapes and forms.

Precision engineered for maximum yield

The original GEA FormPlates make every gram of your product count. Nothing beats quality when it comes to minimizing give-away and optimizing the shape, quality and portion weight of your formed products. GEA food forming plates are precision matched to the tolerance and design of your forming machine. A 100 mm burger will be exactly 100 mm, and the shape and quality will be as you expect it to be: perfect. Genuine GEA FormPlates boost yield and contribute to your profitability by virtually eliminating smearing.

Focus on form, yield and economy

Efficient designs, built for accurate shaping and portion weight
Lightweight, durable construction for reliable, long-life operation
Forming plates can be exchanged quickly for true production versatility
Certificated for highest level of hygiene
Supreme forming quality

Extensive choice of food forming plate material

GEA FormPlates are available in five different materials, ranging from cost effective PE (in white or blue) for short runs and shape tests, to the durable PremiumForm for extreme forming quality and very long production runs. Together we can find the best choice to fit your application needs, production requirements or budget.

Food forming the GEA way

GEA takes the lead in food forming technology to meet any customer's need. GEA formers portfolio is designed to offer food processors Variety, capacity, yield, versatility, hygiene, sustainability and above all, product quality. Whether you want to improve your forming equipment with GEA Knockout E-series or original GEA FormPlates, GEA service organization and team of application specialists can support you all the way.