Service Level Agreement Food Processing & Packaging

Why a service agreement?

As a seasoned industry expert, your focus is on your core operations - and so is ours. We focus on your goals: the increase of availability, productivity and sustainability – enabled by digitalization, which makes it possible to streamline and automate processes.

As one of the world's leading food equipment manufacturers, innovation is at the heart of what we do. We continuously pioneer new technologies and services, striving for excellence to help unlock your full potential while reducing your environmental footprint. 

With digital solutions, experienced employees and a reliable quality of service that is tailored to your needs, we will achieve your goals together. That’s why.

Our service agreements: a contract tailored to your needs

Our range of Service Agreements is designed to address and adapt to a wide variety of customer needs and preferences. Each package is meticulously tailored to the specific equipment type, focusing on performance, reliability, and longevity to maximize equipment usage and return on investment(ROI). 

With Add-on services, you can customize the packages to meet your exact requirements, selecting what you truly need. We recommend establishing a Service Level Agreement (SLA) from the beginning of the equipment's life cycle to ensure absolute cost control.  Using reliability-centered maintenance (RCM) principles, we identify and prioritize your maintenance needs. 

You can trust us to handle all aspects of maintenance—whether planned, unplanned, or preventive—resulting in higher machine availability, reduced downtime, and fast response times. 

Choose your package to enter the GEA Service World, accessing insights and support along the entire life cycle of your equipment.