Job opportunity
National Technical & Sales Support Specialist
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number
JR-0030976
Job function
Service
Position type
Full time
Site
1 Savio Road, Brackengate 2 Cape Town 7560
Your responsibilities and tasks:
Provide technical and product related support to GEA Field Service Engineers (FSEs) to assist with trouble shooting and root cause analysis.
On-site technical support to FSEs and customers
Support service branches with technical queries and compile technical reports where required.
Conduct technical and compliance audits on customers’ sites, identifying operational risks, shortcomings and convert to service opportunities.
Sales support to service branches.
Development of Technical Support Specialists in the major service hubs
Support service branches with actions to improve quality of workmanship.
Identify and communicate training requirements to HRT Technical trainer
Warranty Management
Assist with the assessment of warranty jobs in service departments
Compile and distribute lessons learnt documents, based on badly executed jobs and associated risk
Support service branches with customer meetings related to warranty jobs
Identify and communicate best practices
Your profile and qualifications:
Diploma/Degree in Mechanical Engineering and/or extensive experience in technical service support in the field of industrial ammonia refrigeration
Minimum of 5 years’ working experience in sales and technical support in ammonia industrial refrigeration
Sound knowledge of service offerings in industrial ammonia refrigeration
SAQCC Authorized Refrigeration (Designer and Inspector – Industrial Refrigeration)
Trade tested in Refrigeration
Other Skills & Competencies
English and Afrikaans (proficient),
Good negotiation skills.
Very good communication skills
Strong customer orientation with the focus on service delivery
Ability to engage with customers at different levels
Experience in working remotely
Quality Management - Looks for ways to improve and promote quality, accuracy, and thoroughness
Commercial understanding
GEA careers
Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
