Job opportunity
Service Operational Excellence Manager (m/f/d)
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number
JR-0031868
Job function
Service
Position type
Full time
Site
Kalscheurener Str. 92, 50354 Huerth
Your responsibilities and tasks:
Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements
Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage
Streamline and support optimization of processes across field service, parts supply chain, and technical support
Lead initiatives to enhance customer satisfaction and address feedback to improve service quality
Lead projects assigned by Senior Management and promote growth mindset
Your profile and qualifications:
Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will be also considered
Proven experience in leading complex projects across functions in B2B environment
Prior experience in service operations or capital goods are beneficial
Strong interpersonal skills including persuasion and stakeholder relationship-building
Structured and systematic working approach with excellent communication skills across all organizational levels
Intercultural experience
Fluent English language skills
What we offer:
Work in a modern, future-oriented, international company
High degree of personal responsibility
Flexible working (partly from home)
Work in a dynamic and flexible team
Internal and external training opportunities
Company pension scheme possible
Occupational disability insurance (without health check)
JobRad
30 days annual leave
Company restaurant (subsidized)
Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.)
What happens after your application has been submitted?
You will receive confirmation by e-mail as soon as your application has been processed. One of our Talent Acquisition Specialists will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial interview, either virtually or in person, depending on the position. We usually make a decision after the second or third round of interviews.
GEA careers
Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
