Solve any unforeseen situation related to a plant’s control system
Modern Control Systems are exceptionally reliable but, as with any other complex equipment, failure beyond the obvious hardware fault is possible. Control system programs sometimes get stuck due to unforeseen process situations, untested production conditions or even malfunctioning input signals. In these situations, only direct action in the PLC code can identify and solve the problem to resume normal plant operation.
Factories operating almost at full capacity and /or producing high value products cannot accept any downtime. Control systems issues must be addressed quickly to maximize system availability. Waiting for business hours to contact a service engineer, then waiting again for a specialist to travel to site, will only increase losses. Building in-company competencies is not always possible and third-party support lacks the full expertise GEA automation engineers have with our process technologies, especially our GEA Codex® automation framework.
GEA Codex® Remote Support is a service for control system related problems at GEA customers’ plants, that uses primarily Remote Connectivity and telephone calls. Should an incident occur, a GEA automation engineer will be available and, within a guaranteed response time, will start to record and analyze the problem. Direct and immediate access to the control system enables a better diagnosis than tracking historical data and logs. Production can then resume more quickly, either with a permanent solution or a temporary fix with GEA Service better prepared to continue the work remotely or on-site.
GEA Codex® is a scalable automation solution that can be applied to a wide range of industries. This software not only ensures safe operation, high product quality, improved performance, data management and value extraction, it also provides global service support for your control system.
Safeguard your industrial control system (ICS) and generate security awareness with GEA Codex® Asset Care.
GEA Codex® Academy is the knowledge-sharing platform for Codex, our scalable automation solution that’s based on the most frequently used systems in the industry (Siemens, Rockwell, AVEVA and Ignition).
GEA Codex® Service solutions are designed to optimize your plant’s control system, including training, maintenance, support and security, ensuring maximum efficiency and productivity while minimizing downtime and reducing costs.