Reinforce your productivity
GEA Remote Support
GEA Remote Support is the service that keeps your production plant operational and reinforces your productivity. You will have access to our large pool of experts without installing any hardware in your plant, only your preferred digital device is needed.
GEA Remote Support is the improvement of the traditional, fully on-site processes. It provides the technical support you need, when you need it, and gets your equipment back in operation faster. You will save time and money as there is no need to wait for engineers to arrive or pay travelling costs. Through remote support, we provide you with direct access to our experts who can help you resolve a wide range of technical and operational issues online.
Your benefits at a glance:
- Bypasses on-site intervention and reduces related costs and downtime
- Faster on-site resolution as key information is known in advance
- Faster and direct communication and support via your device
- A global pool of experts at your service
- No hardware needed, only your own digital device (phone, tablet…)
- Another step in your sustainable journey. With Remote Support, you reduce your C02 footprint by eliminating unnecessary travelling, help to extend the life cycle of the machines, and save energy and raw materials by acting fast to avoid product losses.
Access a global pool of experts
With Remote Support, our global pool of experts is available for you to:
- Perform a remote assessment of issues and bypass in-house repairs, reducing downtime and associated costs.
- Initiate the process remotely and provide a more effective on-site resolution as information about the issue and parts is known upfront.
Is Remote Support suitable for your business?
The answer is yes! Anyone can benefit from the Remote Support advantages, no matter the industry in which you operate. We can help you reinforce your productivity, covering a wide range of products and technologies, from Freezers or Brewery Systems to Automation.
How to start?
Contact us, give us a few details and we’ll do the rest. Your local office is here to offer you GEA Remote support whenever you need it.
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GEA Insights
Making milk production more sustainable for a growing world
The world's population is growing and with it demand for milk. Dairy is an essential component of many global diets. However, its production can be resource-intensive and impact the environment. GEA’s Christian Müller, Senior Director Sustainability Farm Technologies, sheds light on how technological innovations powered by GEA make milk production more efficient and profitable.
Clean machines safe food: The power of hygienic design
Every safe beverage and bite of food is a victory against invisible microbial threats – a battle shaped by a century of hygienic process design. With more than 100 years of engineering and hygienic design know-how, GEA sets the industry standard for processing equipment that protects food and saves lives.
Filtration sensation: The washing machine principle
Engineering innovation often takes the form of incremental gains. Once in a while, it takes a leap. Case in point: The washing machine. Launched in September 2022, two new GEA software solutions are upending convention and delivering similarly dramatic efficiency gains in the resource-intensive process of membrane filtration.
